Viqal - Transform guest communication and boost upselling
UpdatedAt 2025-05-16
AI Travel Planner
AI Customer Support Tool
Viqal is an innovative AI Virtual Concierge designed specifically for hotels, transforming how guests interact with your property. With Viqal, automate up to 90% of guest inquiries through WhatsApp, allowing for personalized replies and instant resolutions. This not only streamlines guest communication but also enhances upselling opportunities by up to 120%. The platform integrates seamlessly with your existing booking systems, enabling efficient management from a single dashboard. Viqal ensures that guest data is protected while offering robust analytics for improved decision-making. Experience the future of hospitality management with Viqal!
Revolutionize guest experiences with our AI Virtual Concierge, automating communication and increasing upsells effortlessly.
Viqal operates on an advanced AI-driven platform that automates guest interactions through WhatsApp. By integrating with your hotel’s existing systems, it allows for real-time communication with guests, handling inquiries, bookings, and upselling opportunities seamlessly. The technology leverages natural language processing to understand guest requests, providing tailored responses while maintaining a consistent brand voice. With the ability to manage multiple properties from a centralized dashboard, Viqal ensures that all guest communications are streamlined and efficient. This not only enhances the guest experience but also reduces operational costs, allowing hotels to allocate resources where they are needed most. The platform's analytics and reporting features provide insights into guest behavior, enabling hotels to refine their services and improve guest satisfaction continuously.
Using Viqal is simple and user-friendly. First, integrate the platform with your existing booking systems, such as PMS and booking engines. Next, set up your automated guest interactions through the centralized dashboard. Customize responses and upselling offers based on your hotel's services. Finally, let Viqal’s AI handle guest inquiries via WhatsApp, providing timely and personalized communication while you focus on enhancing guest experiences.
In conclusion, Viqal is the ultimate AI Virtual Concierge solution for hotels, automating guest communication and significantly enhancing guest experiences while reducing staff workload. With its powerful integration capabilities and flexible pricing, Viqal stands out as a key player in the hospitality industry. Experience the transformation in your operations today!
Features
Automated Guest Inquiries
Viqal automates up to 90% of guest inquiries, allowing your staff to focus on providing exceptional service while guests receive instant responses.
Enhanced Upselling
The platform boosts upselling opportunities by up to 120%, integrating offers directly into guest conversations, maximizing revenue potential.
Seamless Integrations
Easily connect Viqal with your PMS, booking engine, and OTA channels, streamlining operations and ensuring consistent guest experiences.
Centralized Dashboard
Manage all hotel properties from a single dashboard, providing a consistent guest experience and improving operational efficiency.
Data Security
Viqal prioritizes the security of guest data with robust encryption and compliance with industry regulations like GDPR.
24/7 Guest Engagement
Engage with guests anytime, from pre-arrival to post-departure, enhancing their overall experience with timely communication.
Use Cases
Pre-Arrival Communication
Hotel Guests
Front Desk Staff
Engage guests before their arrival by providing them with essential information about their stay, local attractions, and services offered at the hotel.
Booking Confirmation
Hotel Guests
Reservations Team
Immediately confirm bookings and share relevant details through WhatsApp, ensuring guests feel welcomed and informed.
In-Stay Support
Hotel Guests
Concierge Team
Provide real-time assistance during guests' stays, addressing any inquiries or requests instantly to enhance their experience.
Post-Departure Follow-Up
Hotel Guests
Guest Relations Team
Reach out to guests after their stay, thanking them for their visit and encouraging feedback, thus fostering loyalty.
Special Offers and Promotions
Hotel Guests
Marketing Team
Send personalized offers and promotions based on guest preferences directly through WhatsApp, increasing upsell opportunities.
Event Reminders
Hotel Guests
Event Coordination Team
Remind guests of upcoming events or reservations they have made, ensuring they don’t miss any important experiences.