Cohere - Scale support without scaling headcount

Cohere leverages state-of-the-art AI to enhance customer support through its intelligent cobrowsing solution. Key aspects include:

• Automation: Automatically resolves up to 60% of tickets, reducing agent workload.
• Guided Solutions: Offers step-by-step assistance, making complex resolutions simple for users.
• Personalization: Utilizes existing support articles for tailored responses in real-time.
• Analytics: Advanced analytics identify customer trends and content gaps, optimizing support strategies.
• Knowledge Extraction: Uses generative AI to learn from resolved tickets, ensuring accurate, repeatable answers.
• Integration: Seamlessly connects with existing service desks to enhance current workflows and drive self-service resolutions.

To get started with Cohere:

1. Sign Up: Create an account on the Cohere platform.
2. Integrate: Connect Cohere with your existing customer support tools.
3. Configure: Set up automated responses by sharing your support resources.
4. Train: Allow the AI to learn from past interactions and enhance its knowledge base.
5. Launch: Start using Cohere to assist customers and monitor performance.
6. Optimize: Use analytics to refine processes and improve customer satisfaction over time.

In summary, Cohere empowers customer support teams to operate more efficiently and effectively. By automating ticket resolution and providing personalized customer interactions, businesses can significantly enhance their service levels while reducing operational costs. With proven success across various industries, Cohere is the go-to solution for companies looking to elevate their customer experience strategy.